Please read the Rental Agreement before ordering.
Return Your Rental
1. When should I return my rental?
You should ship out your rental to us no later than 5pm of the last day of your rental period. Late return will result in penalty and the details are stated in the Rental Agreement.
2. How to return my rental?
You should return your rental by the end of your rental period to the following address at your own cost. An instruction on how to return will be attached in the rental package delivered to you.GradWYSE LLC237 Hanbury Rd. East, Ste. 17-271Chesapeake, VA 23322
3. Can I return multiple rentals in the same package?
Absolutely. However, please either include the printout of each rental order or fill out the return form so that we can identify each order.
Fit & Hood
1. What if the gown I ordered doesn't fit?
Please carefully select the size based on the chart provided. However, we understand this could happen and offer exchange. Contact us ASAP and return only the unfit gown to us. Once we recieve the return, we'll ship you an available fit with additional shipping fee within 2 business days. In case of emergency, please contact us for assistance.
2. What if my hood color is incorrect?
Please confirm your degree that will be conferred. However, we understand this could happen and offer exchange. Contact us ASAP and return the hood to us. Once we recieve the return, we'll ship you an available hood with additional shipping fee within 2 business days. In case of emergency, please contact us for assistance.
Placing an Order
Our most common rentals only have a fixed return deadline, which is usually 5 days after the commencement. We will deliver your rental once you place the order to ensure you have plenty of time to get the perfect look.
4. When should I make a reservation?
Your order is your reservation. We strongly encourage you to make your reservation AS EARLY AS POSSIBLE, as the stock number is limited. Specially, the hood available for your degree will more and more likely be rented out as the commencement gets closer.